# We’d Love to Hear from You

Aimusicis is building a global community of creators, producers, and dreamers who use AI music generation, editing, and video tools.

> Canonical: https://aimusicis.com/contact

## Contact Aimusicis

## Ways to contact Aimusicis, and which one to pick

### Product and support questions

Anything about a generation that failed, a result that looks wrong, or a control that does not behave as the page describes. Include the page you were on and the track name from My Music - that is usually enough to find the run.

### Billing and account

Plan changes, invoices and charges you do not recognize. Write from the address on the account so it can be matched without extra verification.

### Partnership, affiliate and press

Collaboration proposals, affiliate applications and media enquiries. Say which of the three it is in the first line so it reaches the right person.

## Response windows and what speeds them up

### Business-day response windows

Support is staffed around business days rather than around the clock, so a message sent over a weekend is picked up on the next working day.

### What makes a report actionable

The page, what you expected, and what happened instead. For generation problems the track name matters more than a screenshot, because it points at the actual run.

### Feature requests are read

Describe the job you were trying to do rather than the control you wanted added. The underlying task is more useful than a proposed solution and is more likely to be built.

## Getting a useful answer faster

### What should I include in a support message?

The page you were on, what you expected, and what happened instead. For a generation problem, the track name in My Music is usually enough for us to find the run.

### Where do billing questions go?

Use the support route with the email on the account. Refund terms are set out on the refund policy page.

### Do you take feature requests?

Yes. Say what you were trying to do rather than which control you wanted - the underlying job is more useful than a proposed solution.

### How do I report a problem with generated content?

Contact support with the track and what is wrong with it. The report page covers content that needs escalating rather than debugging.

### Do you handle press and partnership enquiries here?

Yes, through the same routes. Say which it is in the first line so it reaches the right person.

## Before you write, the answer may already be here

Most support messages are about credits, formats or rights, and all three are documented.

_Last updated August 28, 2026_